Privacy Policy

1. Introduction

Bass Win Entertainment Ltd ("we", "us", "our"), operating bass-wincasino-uk.com ("the Site"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services.

We are registered as a data controller with the Information Commissioner's Office (ICO) and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

Personal Data: Name, email address, date of birth, postal address, phone number, government-issued ID (for KYC verification), payment method details.

Usage Data: IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referral source, click patterns.

Cookie Data: Session cookies, authentication cookies, analytics cookies (Google Analytics), preference cookies. See Section 8 for our full Cookie Policy.

3. How We Use Your Data

• Account creation, management and identity verification (KYC/AML compliance)
• Processing deposits, withdrawals and maintaining transaction records
• Delivering personalised promotional offers and bonuses (where you have opted in)
• Fraud detection, prevention and investigation
• Responsible gambling monitoring and intervention
• Compliance with legal and regulatory obligations (UKGC, HMRC, law enforcement)
• Improving our services, website performance and user experience
• Customer support and dispute resolution

4. Legal Basis (GDPR Compliance)

We process your personal data under the following legal bases as defined by GDPR:

• Contract: Processing necessary to fulfil our contractual obligations to you (account services, payments, game delivery).
• Legal Obligation: Processing required by law (KYC, AML, tax reporting, responsible gambling duties).
• Legitimate Interest: Processing for fraud prevention, service improvement, and marketing analytics where such processing does not override your fundamental rights.
• Consent: Marketing communications, non-essential cookies. You may withdraw consent at any time.

5. Data Sharing & Third Parties

We may share your personal data with the following categories of recipients:

• Payment Processors: Visa, Mastercard, PayPal, Skrill and other payment service providers
• Identity Verification: Third-party KYC/AML service providers
• Regulators: UK Gambling Commission, HMRC, ICO
• Analytics: Google Analytics (anonymised data)
• Responsible Gambling: GAMSTOP, GamCare (where you have self-excluded)
• Law Enforcement: Where legally required or in cases of suspected fraud

We do not sell your personal data to third parties. All data sharing is governed by data processing agreements that ensure equivalent protection to UK GDPR standards.

6. Data Retention

We retain your personal data for as long as your account remains active plus a further 6 years after account closure (to comply with UKGC record-keeping requirements and AML regulations).

Transaction records are retained for 7 years as required by HMRC. Responsible gambling interaction records are retained for 3 years minimum. You may request deletion of non-essential data at any time.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of all personal data we hold about you (Subject Access Request)
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten"), subject to legal retention requirements
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Object: Object to processing based on legitimate interest or direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.

8. Cookies Policy

Bass Win Casino uses cookies to enhance your experience. The following types of cookies are used:

• Essential Cookies: Required for site operation, authentication and security. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the Site (Google Analytics). Anonymised. Can be opted out.
• Preference Cookies: Remember your settings (language, display preferences). Can be disabled.
• Marketing Cookies: Used to deliver relevant advertisements. Only set with your explicit consent.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

9. Security Measures

We implement industry-standard security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Two-factor authentication (2FA) available for all accounts
• Regular penetration testing and security audits
• PCI DSS compliance for payment card processing
• Access control and role-based permissions for staff

10. Children's Privacy

Bass Win Casino is strictly for users aged 18 and over. We do not knowingly collect or process personal data from anyone under 18. If we discover that a minor has created an account, it will be immediately closed and all associated data deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users and highlighted on the Site. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the Site after changes constitutes acceptance.

12. Contact & DPO

Data Controller: Bass Win Entertainment Ltd

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

DPO Email: [email protected]

Support Email: [email protected]

ICO: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office.